RegisterPassport, personal details, medical history
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The draft flowchart's narrative order is preserved, but six process defects would have caused real operational failures. Each fix is visible in the diagram above.
Health-side review (MoH + Medical Tourism Authority) and foreign-affairs clearance now run concurrently, joining at one gate. Immigration moved to arrival, where border control actually happens. A serial six-agency chain would have added weeks of dead lead time per case.
The draft collected the hospital deposit before any government review, with no exit if a ministry rejected. The deposit is now held in escrow, auto-refunded on rejection or visa refusal, and released to the hospital only on admission.
Rejecting a quote closed the case in the draft. It now loops back to the hospital for a revised plan or second opinion — recovering cases the draft would have lost at the highest-intent moment in the funnel.
The requirements name a dedicated medical coordinator per patient, but the draft flow never assigned one. Assignment now happens immediately after verification, so every later step has a human owner.
A pre-arrival video consult now sits between record review and pricing, so the doctor validates the case before the hospital commits to a cost and duration — fewer on-arrival surprises and re-quotes.
"Request additional documents" now routes back to the patient's upload step and re-enters the same review gate — from either the hospital or the ministries — instead of branching nowhere.
One row per phase, with the owning lanes and the condition that must hold before the case advances. Written to drop directly into the SRS.
| Phase | Owner | Key outputs | Exit gate |
|---|---|---|---|
| P1 | Patient · Platform | Verified account, KYC record, assigned case manager | Identity verified |
| P2 | Patient · Platform | Encrypted, versioned medical file set | File set complete |
| P3 | Patient · Hospital | Hospital selected, doctor assigned, records reviewed | Records sufficient? |
| P4 | Hospital · Payments | Treatment plan, quotation, fees paid, deposit in escrow | Quote accepted & funds held |
| P5 | Platform · Government | Digitally signed approvals from both tracks | All approvals granted? |
| P6 | Hospital · Government | QR-verifiable invitation letter, visa decision | Visa issued? |
| P7 | Partners · Payments | Flights, accommodation, transport, travel invoices | Itinerary confirmed |
| P8 | Patient · Hospital · Payments | Admission, treatment record, escrow released | Treatment completed |
| P9 | Hospital · Partners · Platform | Discharge summary, return travel, follow-up schedule, feedback | Case closed |